Information that may be collected
Account details can include name, date of birth, contact information, residential address and login records. Verification can include identity, address and payment-ownership documents. Transaction, bonus, game and sports activity may be recorded together with device, browser, IP address, cookie and support communications.
How information may be used
- To create, secure and administer an account.
- To process deposits, withdrawals and payment checks.
- To perform age, identity, fraud, AML and responsible-gambling reviews.
- To operate games, sports markets, bonuses and loyalty features.
- To diagnose technical problems, answer support requests and improve navigation.
- To meet legal, regulatory, dispute and record-keeping obligations.
Storage and retention
Records are retained only for as long as reasonably required for account operation, legal obligations, fraud prevention, dispute handling and financial record keeping. Different categories can have different retention periods. Deleting an account does not necessarily allow records subject to mandatory retention to be erased immediately.
Access, correction and choices
Players can request access to personal information, correct inaccurate account details and exercise other rights available under applicable law. Some requests require identity confirmation. Marketing preferences can be changed without affecting messages necessary for account security, transactions or legal notices.
Protecting personal information
Reasonable technical and organisational controls should be used to protect account data. Players also contribute by securing their email, using a unique password, avoiding shared devices and reporting suspicious access. No internet transmission or storage system can be guaranteed completely risk-free.